PrizmDoc® Viewer v14.0 Release - Updated
PrizmDoc Viewer / Administrator Guide / PrizmDoc Server / Installing / Check PrizmDoc Server Health
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    Check PrizmDoc Server Health
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    While running, a PrizmDoc Server instance is either considered healthy or unhealthy. When an instance reports as healthy, it is capable of handling new work normally. When an instance reports as unhealthy, that indicates something is wrong and may be unable to handle incoming work correctly.

    Sometimes, an instance going unhealthy is temporary. After a brief period of time, the instance becomes healthy again. In these kinds of situations, there may be nothing you need to do as the administrator.

    However, other times, an instance becomes stuck in an unhealthy state. When this happens, you will need to restart the PrizmDoc Server instance to restore it to a healthy state. For more details, refer to Resolving PrizmDoc Server Health Issues for both Linux & Windows.

    As an administrator of PrizmDoc Server instances, you should adopt an appropriate policy for monitoring instance health and restarting any instances which remain unhealthy for too long. The exact policy you adopt is up to you and will depend upon your infrastructure and workflow, but you might consider something like checking instance health once every 30 seconds and restarting any instance if it reports unhealthy two consecutive times.

    Using the Health API

    To check whether or not a server is healthy, simply send an HTTP request GET /PCCIS/V1/Service/Current/Health. If the server is healthy, HTTP 200 will be returned; if unhealthy, HTTP 500 will be returned. Note that if PrizmDoc Viewer has just started, HTTP 500 may be returned for a short time until the system has completely started up.

    Cluster Mode: Check Individual Instances

    If you are running in cluster mode, make sure to check the health of each instance in the cluster, by sending Health requests to the Server Entry Point (SEP), typically running on port 18682:

    GET instance:18682/PCCIS/V1/Service/Current/Health

    NOTE: The Health API is also accessible via the Cluster Entry Point (CEP). However, requests sent via CEP are routed randomly to a specific instance, and responses reflect the state of that instance rather than the state of the whole cluster.

    Single-Server Mode: Use the SEP

    If you are running in single-server mode, send your request to the Server Entry Point (SEP), typically running on port 18681:

    GET server:18681/PCCIS/V1/Service/Current/Health

    Kubernetes: Use Probes

    When using PrizmDoc Docker containers in Kubernetes, make sure to set up the readinessProbe, which tells whether a PrizmDoc instance has started up and the livenessProbe which tells whether PrizmDoc is healthy. See Checking PrizmDoc Viewer Kubernetes Cluster Health for more details.

    As long as probes are set up, pods are running and don't keep restarting, the cluster is healthy.

    HTTP Response

    • HTTP 200 - Server is healthy and running normally.
    • HTTP 500 - Server is unhealthy.