Introduction
To troubleshoot connection issues between the Viewer and the backend, choose the scenario below based upon your implementation for backend processing:
PrizmDoc Viewer (Self-Hosted) to PrizmDoc Cloud (Backend)
Troubleshooting Connection Issues
If there is an issue with your connection, there are a few steps you can take to troubleshoot:
- Locate your PrizmDoc Application Services (PAS) config file. Assuming the standard install location, this would be C:\Prizm\pas\pcc.win.yml on Windows and /usr/share/prizm/pas/pcc.nix.yml on Linux.
-
Look at the values set for the pccServer.hostName, pccServer.port, and pccServer.scheme to ensure the following (the pccServer.apiKey should be set to your API key):
- pccServer.hostName:
"api.accusoft.com"
- pccServer.port:
443
- pccServer.scheme:
"https"
- pccServer.hostName:
-
If the values for these parameters are correct, try restarting PAS. Refer to Starting & Stopping PAS for instructions, and try again.
If you are still unable to verify your connection to the PrizmDoc Cloud, please contact Accusoft Support.
PrizmDoc Viewer (Self-Hosted) to PrizmDoc Server (Self-Hosted Backend)
Troubleshooting Connection Issues
If there is an issue with your connection, there are a few steps you can take to troubleshoot:
- Locate your PrizmDoc Application Services (PAS) config file. Assuming the standard install location would be C:\Prizm\pas\pcc.win.yml on Windows and /usr/share/prizm/pas/pcc.nix.yml on Linux.
-
Look at the values set for the pccServer.hostName, pccServer.port, and pccServer.scheme to confirm they are correct:
- pccServer.hostName should specify the machine where you installed PrizmDoc Server.
- pccServer.port should specify the port that PrizmDoc Server is using, which is
18681
by default for both single-server mode and cluster mode. If the settings are not correct, update them and try again.
-
If the values for these parameters are correct, try restarting PAS. Refer to Starting & Stopping PAS for instructions, and try again.
If you are still unable to verify your connection to PrizmDoc Server, please contact Accusoft Support.