In Internet Explorer, users may experience an issue where their browser defaults to IE7 compatibility view when they open VirtualViewer. Since VirtualViewer no longer supports IE7, VirtualViewer will not work in this mode.

Note: For this reason and many others, Accusoft DOES NOT RECOMMEND any Internet Explorer older than Microsoft Edge.

Users can resolve this issue by going into the Compatibility View Settings and unchecking the box next to “Display intranet sites in Compatibility View”.