Getting Support

Benefits of Registering your Development Kit

Purchasers of development kits need to register with Accusoft Pegasus in order to be notified of updates and receive support now or in the future. Registration is automatic when purchased directly from the Accusoft Pegasus web site. If purchased through a Accusoft Pegasus re-seller, please register your purchase by filling out the form at www.accusoft.com/registration.htm.

Vehicles for Support

Samples

Samples are included in the downloaded installation.

The product installation program installs a common sample folder accessible via the Start Menu.

Samples for the ActiveX framework:

• Visual Basic 6.0
• Visual C++ 

Access the Samples

• Through the Windows Start menu: Start | Programs | Accusoft | ScanFix Xpress 6.0 | Samples
• Sample image files are included  

Web Support

Visit the Accusoft Pegasus web site frequently asked questions page (http://learn.accusoft.com/faq.html) for the fastest answers to common questions. The web site also provides other support options that are accessible at www.accusoft.com/supportagree.htm. 

E-mail Support

Both pre-sale and post-sale e-mail support is offered free of charge. Questions are answered on a First-Come-First-Served basis. Support@accusoft.com responds instantly to e-mail received with a helpful set of locations to find additional information on Accusoft Pegasus products including FAQ's, sample code, and other current information pertaining to the use of the products. The support request is then added to the queue of outstanding requests. The goal of the support team to respond to each e-mail within 1 business day.

The sales team is always available as a backup to the support team. If you feel you have an urgent support or sales issue please contact Sales@accusoft.com. They will assist you promptly.  

On-Demand Phone Support

On-demand priority phone support can be purchased in 15 minute increments with a credit card via the Accusoft Pegasus web site Support, General Info page. If you decide to purchase "on-demand" phone support, instructions will immediately be e-mailed upon receipt of your purchase.

On-demand priority phone support can be purchased in 15 minute increments with a credit card via the Accusoft Pegasus web site Support, General Info page. If you decide to purchase "on-demand" phone support, instructions will immediately be e-mailed upon receipt of your purchase.

1. Chariot Support

All Accusoft Pegasus customers are given the opportunity to purchase a Chariot Support agreement. This is a maintenance and upgrade agreement that entitles customers to priority e-mail service, direct phone support from the support and development staff and free product upgrades for the covered products. Since upgrades are included for Chariot customers at no additional charge, Chariot customers can frequently save money, plus obtain the benefits of phone and expedited support. Accusoft Pegasus reserves the right to change the terms of this service at any renewal period. Contact Sales via the web at www.accusoft.com/contactform.htm.

2. Galleon Support

Customers are given the opportunity to purchase Galleon Support for Accusoft Pegasus products that are applications and for products that require Run Time licensing. Galleon Support includes licensing of product upgrades for deployed installations at no additional license fee cost. Accusoft Pegasus reserves the right to change the terms of this service at any renewal period. Contact Sales via the web at www.accusoft.com/contactform.htm.

3. Atlas Support

All Accusoft Pegasus customers are given the opportunity to purchase an Atlas Support agreement on currently supported products. This is an agreement that entitles customers to priority e-mail service and direct phone support from the support and development staff. It differs from Chariot Support in that it does not include version upgrades free of charge. Accusoft Pegasus reserves the right to change the terms of this service at any renewal period. Contact Sales via the web at www.accusoft.com/contactform.htm.

For the latest and most up-to-date support information, access www.accusoft.com/contact.htm.

See Also