A return status of -38 EXCEPTION_ERROR indicates an exception was thrown. This usually includes a stack trace with information about what caused the exception.

If the stack trace includes java.lang.NoClassDefFoundError: this indicates the issue is a missing .jar file. The name of the class following java.lang.NoClassDefFoundError: can be used to determine which .jar file cannot be found.

Check your java CLASSPATH carefully to ensure the directory containing the .jar is in the path. Please feel free to contact Accusoft Support at https://www.accusoft.com/support/ for help determining which .jar is missing.