Troubleshooting
This appendix describes solutions to issues that you may run across when installing and using RasterMaster Java.
Topics
- Characters not displaying correctly with smart quotes in RTF and MS Word documents
- Converting text to JPEG on lower resolution screen
- Document takes too long to process
- Receiving an error code when loading, saving, or converting a document
- XLS or XLSX page content truncated
- Getting a ClassNotFoundException error
- Getting different results when using the same version of RasterMaster Java and the same document on different systems
- Identifying an unknown file format
- Yellow, red or other light colored content disappears when converting to black and white output
- Output document differs from original document
- Output document displays incorrect or missing characters
- Output document has much larger file size than the original document
- Output document has much lower quality than the original document
- Overlapping scrollbar arrow
- Overlay resources not pulled into APF or MODCA document
- Receiving a `-3 Corrupted File` error code
- Searching for text in a RasterMaster generated PDF
- Some TIFF_JPEG files produced by RasterMaster Java do not open in third party image viewers
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