Introduction

This section describes where to find the PrizmDoc Viewer log files and where to send them for support.

Docker

You can find all of the log files in the folder that you mapped as /logs when creating the container. See Installing / Using Docker for more details.

If you need to send PrizmDoc Viewer log files to Accusoft Support, simply create a gzipped tarball containing everything in that directory.

NOTE: We encourage you to use Google Drive or Dropbox links. For additional options, please see the Support Tickets section of the Accusoft Customer Portal.

Windows

With a default installation of PrizmDoc Viewer, and with the logging settings left to their out-of-box defaults, you can find all of the log files in these two directories:

C:\Prizm\logs

%ALLUSERSPROFILE%\Accusoft\Prizm\Logs

If you need to send PrizmDoc Viewer log files to Accusoft Support, simply create one or more zip files containing everything in these two directories.

NOTE: We encourage you to use Google Drive or Dropbox links. For additional options, please see the Support Tickets section of the Accusoft Customer Portal.