Overview

A Metered License is an internet-connected license which allows you to use all features of the product on as many servers as you want as long as your license is current and your PrizmDoc Server instances are able to periodically contact Accusoft.

NOTE: If your organization’s security restrictions do not allow PrizmDoc to send reports to Accusoft automatically, consider requesting an Offline Metered License. A database is required for Offline Metered Licensing.

IMPORTANT: If you have OEM or another type of licensing and you want to use Hybrid Viewing, please contact us at info@accusoft.com.

At runtime, each PrizmDoc Server instance will periodically contact Accusoft to:

Report the number of documents you have processed, and
Validate your license is still current.

See the FAQ below for more information.

To purchase a Metered License, contact info@accusoft.com.

NOTE: If you are looking for information on metered licensing for PAS, refer to PAS Licensing.

Requirements

You must be running PrizmDoc Server v13.15 or greater.
Your PrizmDoc Server instances must be able to send HTTP requests to Accusoft (https://license.accusoft.com) during startup and periodically while running (see the FAQ below for more information).

Usage

To configure a PrizmDoc Server instance to use a Metered License:

Update two values in your Central Configuration file (prizm-services-config.yml):
- license.key - Set to your Metered License key (like abc...).
- license.solutionName - Set to any value of your choice. The value does not matter, but a value must be set or the product will not start.
Start/Restart PrizmDoc Server to apply the new license key.

Once PrizmDoc Server starts and reports healthy, you are licensed and ready for production traffic.

FAQ

What counts as a "processed document"?

We count the number of times any document is processed.

A process is anything that does work on a document, such as a viewing session, a markup burning operation, or a content conversion operation. For example:

Creating a viewing session for one document counts as 1 processed document.
Creating a viewing session to compare two DOCX files counts as 2 processed documents.
Creating a viewing session for an email with attachments will count as 1 processed document for the email itself and 1 processed document for each top-level attachment.
Creating redaction definitions by looking for text in a document by regex patterns counts as 1 processed document.
Burning redactions or annotation definitions into a document counts as 1 processed document.
Using the Content Conversion Service to convert or combine documents will count as n processed documents based on the number of input documents you use. For example, if you convert a DOCX to a PDF, there is only one input document, so this will count as 1 processed document. If you convert a PDF to multiple PNG files, one output per page, there is still only one input document, so this will count as 1 processed document. If you combine three files into a single output, there are three input documents, so this will count as 3 processed documents.
Creating a "v2" viewing package through Pre-Conversion counts as 1 processed document.
Creating a "v2" viewing package through On-Demand Caching counts as 2 processed documents (because internally this creates one viewing session for the immediate document display and another one for the background creation of the viewing package).
Creating a viewing package with POST v3/viewingPackageCreators API counts as 1 processed document.
Getting contents of a viewing package with GET /v3/viewingPackages/{packageId}/content/pdf API counts as 1 processed document.
Creating a "v3" viewing session with POST /v3/viewingSessions counts as 1 processed document. DEPRECATION NOTICE: The "v3" viewing session REST APIs have been deprecated and will be removed in a future release.
Each field processed by the OCR worker using the OCR Readers API counts as 2 transactions: 1 transaction for the document conversion operation and 1 transaction for the OCR operation.

If the same document is processed repeatedly, we will count each time it is processed. For example, if a single document is viewed 25 times, it will count as 25 processed documents.

NOTE: You can view your usage statistics for processed documents in the Usage tab of the Accusoft Customer Portal.

What data is reported back to Accusoft?

We report the number of processed documents for various periods of time (typically 4 hour intervals).

A report back to Accusoft will include a list of time periods. Each reported time period will include:

Timestamp of when the period began
Duration of the period
Count of documents processed
An auto-generated id

No other data is reported back to Accusoft.

How often does PrizmDoc Server contact Accusoft at runtime?

By default, PrizmDoc Server instances will contact Accusoft once every 18 hours. The exact interval used by your license is subject to change by Accusoft.

What happens if PrizmDoc Server is unable to reach Accusoft?

When starting, PrizmDoc Server MUST be able to reach Accusoft to validate your license is current. If it cannot, it will refuse to start.

While running, PrizmDoc Server will gracefully allow a temporary disruption in connectivity to Accusoft. However, if PrizmDoc Server is unable to reach Accusoft for a long period of time (6 hours by default), it will disable product functionality and cause all REST API requests to return HTTP 580 ProductNotLicensed. Once product functionality is disabled, you must restart PrizmDoc Server for functionality to be restored.