PrizmDoc Viewer v13.24 Release - Updated
Administrator Guide / PrizmDoc Server / Installing / Installing with Traditional Linux Install Packages (deprecated) / Install Using Traditional Linux Install Packages
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    Install Using Traditional Linux Install Packages
    In This Topic


    DEPRECATION NOTICE: While we currently continue to offer and support traditional Linux packages for direct installation on a Linux host, these have largely become obsolete now that Docker deployment is an option. We have announced deprecation of our traditional Linux install packages and, in a future product release, we intend to only offer our Docker-based deployment option. The rest of this topic applies to traditional Linux install packages only.

    If you have questions about requirements before installing, refer to the System Requirements & Supported Environments topic.

    IMPORTANT: PrizmDoc requires a clean installation when migrating from a version earlier than v12.0. You must first uninstall any previous versions of PrizmDoc and reboot your system. Only then should you install PrizmDoc v12.0 or later. Make sure you back up your configuration files before uninstalling any previous versions of PrizmDoc. Once you have installed v12.0, you do not need to uninstall if you want to migrate to v12.1 or later.

    NOTE: PrizmDoc relies on a fontconfig package that is not shipped with the product and that might be missing from some distributions of Ubuntu. This was resolved by adding automated checks in the PrizmDoc 13.0 installation scripts. As a workaround for older versions of PrizmDoc, we recommend installing the fontconfig package manually by using sudo apt-get install fontconfig.

    NOTE: If you have an updated license, you must re-start PAS and PrizmDoc Server in order to use the new license.

    Some steps may be specific to a particular Linux distribution; these steps will be labeled as being specific to one of the following:

    • "Red Hat / CentOS Linux Distributions"
    • "Ubuntu Linux Distributions"

    Make sure you log in as root to the machine.

    Verify the System's Locale

    1. To ensure your system's locale is specified, run the command:


    2. If the LC_ALL entry is not set, you must specify it with the following:


       export LC_ALL="en_US.UTF-8"
       sudo localedef -v -c -i en_US -f UTF-8 en_US.UTF-8

    Step 1 - Download PrizmDoc Server

    IMPORTANT: Before you download PrizmDoc, note that packages are only available for 64-bit systems.

    1. Download PrizmDoc Server from the website by selecting the desired Linux Distribution.


    2. Download directly to the Linux server using the 'wget' command for the specific distribution as shown below:


    1. You must substitute the version of the package you are using in the code examples below. For example, if you are using v13.8, then specify "13.8" instead of "<version>". If the version is a hot fix, you will also need to specify the hot fix number, for example, "13.8.1".
    2. Instructions assume that 'wget' has already been installed on the server OS.

      Red Hat Enterprise Linux and CentOS v7 (and later)


      Ubuntu Linux Distributions


      Generic .tar.gz Distribution


      For license questions, please contact

    Step 2 - Unpack and Install the Downloaded Archive

    Open a command line and change to the location where you downloaded the tarball. Use the following command line examples appropriate for your distribution to:

    1. Decompress and unpack the downloaded file. After you have unpacked the archive, the contents will have been decompressed into a directory named prizmdoc_server_<version>.<arch>[.rpm|.deb].
    2. Change to the unpacked directory and install the packages.

      Red Hat, CentOS, and Older Linux Distributions

      The following example is for Red Hat, CentOS, and older Linux distributions:

       tar -xzvf prizmdoc_server_*.tar.gz
       cd prizmdoc_server_*
       yum install --nogpgcheck *.rpm

      Ubuntu Linux Distributions

      The following example is for Ubuntu Linux distributions:

       tar -xzvf prizmdoc_server_*.deb.tar.gz
       cd prizmdoc_server_*.deb
       # Note for Ubuntu 18.04, you must run the following commands before installing PrizmDoc.
       sudo dpkg -i packages/*.deb
       sudo dpkg -i *.deb
       # Note that 'dpkg' does not resolve dependencies automatically, so please ignore possible errors.
       # If there are errors about missing dependencies, invoke the following commands to install
       # the dependencies and complete the configuration of the packages.
       sudo apt-get update
       sudo apt-get -f install

      Generic .tar.gz Distribution

      We also provide a generic .tar.gz package. Please review the System Requirements and Supported Environments topic to ensure compatibility. You will also need to install the dependencies described in the Requirements section. Once the dependencies are installed, you can install the .tar.gz with the following commands as root:

       tar -xzvf prizmdoc_server_*.tar.gz
       cd prizmdoc_server_*
       ls prizm-*.tar.gz | xargs -n1 tar zxf
       cp -R prizm /usr/share/

      Add symbolic links to the fonts directory and update the system fonts cache to enable the usage of installed fonts by PrizmDoc services.

       ln -s /usr/share/prizm/modules/poppler/fonts/accusoft_prizm_fonts.conf /etc/fonts/conf.d/99-accusoft_prizm_fonts.conf
       fc-cache -f

    NOTE: The generic version of PrizmDoc requires MongoDB 6.0.6, which is not included in the package, and should be installed manually.

    Step 3 (Optional) - Including PrizmDoc Services to the Boot Sequence

    You can configure PrizmDoc Services to start/stop together with the system in two steps:

    1. Create a symbolic link to /usr/share/prizm/scripts/ in the /etc/init.d/ directory:


       ln -s /usr/share/prizm/scripts/ /etc/init.d/pccis
    2. Register PrizmDoc Services as an init script, so that it is managed by the system. This step is platform-dependent.

      Red Hat, Fedora, CentOS, and Older Linux Distributions


       chkconfig --add pccis

      Ubuntu Linux Distributions


       update-rc.d pccis defaults

      Once this is done, the system should stop PrizmDoc Services when rebooting or shutting down, and will start again when the server boots up.

      Excluding PrizmDoc Services from the Boot Sequence

      If you want to prevent PrizmDoc Services from starting/stopping together with the system, you need to revert Step 2 from the section above. This can be performed as follows:

      Red Hat, Fedora, CentOS, and Older Linux Distributions

       chkconfig --del pccis

      Ubuntu Linux Distributions

       update-rc.d -f pccis remove

    Step 4 - Configure

    1. If you have a paid license, configure your license (if you are evaluating the product, you can skip this step). See Licensing for more information.
    2. For a production installation, you will want to configure where log files are stored. See the Logging section in the Central Configuration topic.
    3. If you are licensed to use the Microsoft Office Conversion add-on for PrizmDoc Servers running on Linux, you need to configure your server as described in the topic: Configure Microsoft Office Conversion Connectivity.
    4. Open ports in your firewall according to the Security Guidance.

    Step 5 - Verify that the Installation was Successful

    1. If PrizmDoc Server is already running, stop PrizmDoc Server:

       /usr/share/prizm/scripts/ stop
    2. Start PrizmDoc Server:

       /usr/share/prizm/scripts/ start

      If you want PrizmDoc Server to automatically start on boot, see Adding PCCIS to the Boot Sequence.

    3. Wait for PrizmDoc Server to become healthy. Poll http://yourserver:18681/PCCIS/V1/Service/Current/Health with a GET request until it returns HTTP 200, indicating the server is healthy. See the Health Status API for more information.

    Once PrizmDoc Server reports healthy, your installation is complete.

    Managing Certificate Authority Root Certificates on Linux

    In general, PrizmDoc will utilize any certificate present in the default system trust stores for Debian and Red Hat. For backward compatibility reasons, certificates are also read from the default Mono Trust store. If removing a certificate, make sure the certificate has been removed from all certificate file store locations.

    In order for any certificate change to take effect PrizmDoc Server must be restarted:

      /usr/share/prizm/scripts/ restart