This Troubleshooting section is designed to help you work through some common PrizmDoc® Viewer issues.

If you're experiencing an issue that isn't covered in this section, make sure to also visit the Technical FAQs for PrizmDoc Viewer on our website. These FAQs are updated regularly, based on Customer Support interactions. Also be sure to check our Release Notes.

This section contains the following information:

• Document Viewing Issues
  • Office Files
  • Text Files
  • PDF Files
  • CAD Files
• Viewing Package Issues
• Redaction & Annotation Issues
• Form Field Detector Error Messages
• Log File Growth
• Memory Consumption Issues
• PrizmDoc Server Health Issues
• Windows Installation & Upgrade Issues

See also Accusoft Support.