Packaging Log Files for Product Support

Linux

With a default installation of PrizmDoc Viewer, and with the logging settings left to their out-of-box defaults, you can find all of the log files in this directory:

/usr/share/prizm/logs/

If you need to send PrizmDoc Viewer log files to Accusoft Support, simply create a gzipped tarball containing everything in that directory.

NOTE: We encourage you to use Google Drive or Dropbox links. For additional options, please see the Support Tickets section of the Accusoft Customer Portal.

Windows

With a default installation of PrizmDoc Viewer, and with the logging settings left to their out-of-box defaults, you can find all of the log files in these two directories:

C:\Prizm\logs

%ALLUSERSPROFILE%\Accusoft\Prizm\Logs

If you need to send PrizmDoc Viewer log files to Accusoft Support, simply create one or more zip files containing everything in these two directories.

NOTE: We encourage you to use Google Drive or Dropbox links. For additional options, please see the Support Tickets section of the Accusoft Customer Portal.