PrizmDoc Viewer v13.5 - Updated
Connection Issues
Administrator Guide > Troubleshoot > Connection Issues

PrizmDoc Cloud

Troubleshooting Connection Issues

If there is an issue with your connection, there are a few steps you can take to troubleshoot:

  1. Locate your PrizmDoc Application Services (PAS) config file. Assuming the standard install location, this would be C:\Prizm\pas\pcc.win.yml on Windows and /usr/share/prizm/pas/pcc.nix.yml on Linux.
  2. Look at the values set for the pccServer.hostName, pccServer.port, and pccServer.scheme to ensure the following (the pccServer.apiKey should be set to your API key):
  1. If the values for these parameters are correct, try restarting PAS. Refer to Starting & Stopping PAS for instructions, and try again.

If you are still unable to verify your connection to the PrizmDoc Cloud, please contact Accusoft Support

 

PrizmDoc Server

Troubleshooting Connection Issues

If there is an issue with your connection, there are a few steps you can take to troubleshoot:

  1. Locate your PrizmDoc Application Services (PAS) config file. Assuming the standard install location would be C:\Prizm\pas\pcc.win.yml on Windows and /usr/share/prizm/pas/pcc.nix.yml on Linux.
  2. Look at the values set for the pccServer.hostName, pccServer.port, and pccServer.scheme to confirm they are correct:
  1. If the values for these parameters are correct, try restarting PAS. Refer to Starting & Stopping PAS for instructions, and try again.

If you are still unable to verify your connection to PrizmDoc Server, please contact Accusoft Support