PrizmDoc v13.2 - Updated
Connection Issues
Administrator Guide > Troubleshoot > Connection Issues

Accusoft Cloud-Hosted Services

Troubleshooting Connection Issues

If there is an issue with your connection, there are a few steps you can take to troubleshoot:

  1. Locate your PrizmDoc Application Services config file. Assuming the standard install location, this would be C:\Prizm\pas\pcc.win.yml on Windows and /usr/share/prizm/pas/pcc.nix.yml on Linux.
  2. Look at the values set for the pccServer.hostName, pccServer.port, and pccServer.scheme to ensure the following (the pccServer.apiKey should be set to your API key):
  1. If the values for these parameters are correct, try restarting PrizmDoc Application Services. Refer to Starting & Stopping PrizmDoc Application Services for instructions, and try again.

If you are still unable to verify your connection to the Accusoft Cloud-Hosted Services, please contact Accusoft Support

 

Self-Hosted Server

Troubleshooting Connection Issues

If there is an issue with your connection, there are a few steps you can take to troubleshoot:

  1. Locate your PrizmDoc Application Services config file. Assuming the standard install location would be C:\Prizm\pas\pcc.win.yml on Windows and /usr/share/prizm/pas/pcc.nix.yml on Linux.
  2. Look at the values set for the pccServer.hostName, pccServer.port, and pccServer.scheme to confirm they are correct:
  1. If the values for these parameters are correct, try restarting PrizmDoc Application Services. Refer to Starting & Stopping PrizmDoc Application Services for instructions, and try again.

If you are still unable to verify your connection to the Self-Hosted Server, please contact Accusoft Support