Method 1: From the Windows Service

On Windows, the PrizmDoc Server should ideally be started/stopped from the Windows service management console. As part of the PrizmDoc Server installation, the service should be configured to start automatically. If you need to start, stop, or restart, use the following instructions:

1. Log onto the system using an account with administrator privileges.
2. Click Start > Run.
3. Type services.msc.
4. Press Enter.
5. Find Prizm in the list of services, and right-click on the service to access the context menu.
6. To Start the Service: Click Start and wait for the service to start. The status should update to "started" (this option will only be available if the service is not running).
7. To Stop the Service: Click Stop in the right-click menu and wait for the service control dialog. The status will be updated to be blank (this option will only be available if the service is already started).
8. To Restart the Service: Click Restart and wait for the service control dialog (this option will only be available if the service is already started).
9. Click Start > Run.
10. Type inetmgr.
11. Press Enter.
12. Find PrizmDoc Web Site under Sites in the tree view to the left.
13. Select that node and find options to start/stop/restart in the pane to the right.

Method 2: From the Command Line

If access to the control panel is not available, services can also be started/stopped from the command line using the following commands:

Example

net start Prizm
net stop Prizm

Service Logs

The Prizm Windows service will log certain status messages to the Windows Event Log. These messages can be helpful in diagnosing problems while starting and stopping the service. To view the Windows Event Log, use the following instructions:

1. Log onto the system using an account with administrator privileges.
2. Click Start > Run.
3. Type eventvwr.
4. Press Enter.
5. Expand Applications and Services Logs.
6. Click Prizm.