PrizmDoc Viewer v13.17 - Updated
Administrator Guide / Error Reporting / Packaging Log Files for Support
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    Packaging Log Files for Support
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    Introduction

    This section describes where to find the PrizmDoc Viewer log files and where to send them for support.

    Linux

    With a default installation of PrizmDoc Viewer, and with the logging settings left to their out-of-box defaults, you can find all of the log files in this directory:

    /usr/share/prizm/logs/
    
    

    If you need to send PrizmDoc Viewer log files to Accusoft Support, simply create a gzipped tarball containing everything in that directory.

    NOTE: We encourage you to use Google Drive or Dropbox links. For additional options, please see the Support Tickets section of the Accusoft Customer Portal.

    Windows

    With a default installation of PrizmDoc Viewer, and with the logging settings left to their out-of-box defaults, you can find all of the log files in these two directories:

    C:\Prizm\logs
    
    %ALLUSERSPROFILE%\Accusoft\Prizm\Logs
    
    

    If you need to send PrizmDoc Viewer log files to Accusoft Support, simply create one or more zip files containing everything in these two directories.

    NOTE: We encourage you to use Google Drive or Dropbox links. For additional options, please see the Support Tickets section of the Accusoft Customer Portal.