Introduction
This section describes where to find the PrizmDoc Viewer log files and where to send them for support.
Linux
With a default installation of PrizmDoc Viewer, and with the logging settings left to their out-of-box defaults, you can find all of the log files in this directory:
/usr/share/prizm/logs/
If you need to send PrizmDoc Viewer log files to Accusoft Support, simply create a gzipped tarball containing everything in that directory.
NOTE: We encourage you to use Google Drive or Dropbox links. For additional options, please see the Support Tickets section of the Accusoft Customer Portal.
Windows
With a default installation of PrizmDoc Viewer, and with the logging settings left to their out-of-box defaults, you can find all of the log files in these two directories:
C:\Prizm\logs
%ALLUSERSPROFILE%\Accusoft\Prizm\Logs
If you need to send PrizmDoc Viewer log files to Accusoft Support, simply create one or more zip files containing everything in these two directories.
NOTE: We encourage you to use Google Drive or Dropbox links. For additional options, please see the Support Tickets section of the Accusoft Customer Portal.