Introduction

This section contains the following information:

• Accusoft Policy on Log Changes
• Search Tips
• Packaging Log Files for Product Support

PrizmDoc Server is composed of a number of micro-services each responsible for some small processing task related to document conversion and viewing. Consequently, an error may occur while processing a small piece of a document and may not be readily apparent to the user.

While it is a simple task for one service to report an error to a calling service, it is not always appropriate to present that error information to the end user. The Error Reporting Service provides a centralized log into which all services report errors with the overall goal of simplifying system troubleshooting:

Error Reporting Configuration

Errors are reported to a log file located in the directory containing the other service log files by default:

• Linux: /usr/share/prizm/logs/PccErrors.log
• Windows: C:/Prizm/logs/PccErrors.log

These locations, as well as the number of daily logs to retain, can be found in the central configuration file. The file paths for the Central Configuration file are:

• Linux: /usr/share/prizm/prizm-services-config.yml
• Windows: C:\Prizm\prizm-services-config.yml

NOTE: The default installation directory is: C:\Prizm.

Error Report Entries

The error log file may contain two type of entries: Errors and Relations. Errors entries describe a specific error event reported by a service and can be used to diagnose issues with a document or service. Relations describe the relationship between two resources and are used to help diagnose an error in which the cause was the result of a failure from another related resource. These are described in further detail below.

Error Entries

An example Error entry is shown below:

Example

{
  "gid": "duw97iCztVvreTmqRZdgOw",
  "service": "ImagingServices",
  "resourceType": "ViewingSession",
  "resourceId": "​3eHY2FqlgNyHo3i2kx2zJQ38YvNPcQMG4CowwC_71cZ1jRN1l6k48PxBkPkAkGd0xWHXjWmkhdQoRw​",
  "relevance": 100,
  "errorCode": "DocumentRequiresAPassword",
  "time": "2015-04-28 20:27:25.0473",
  "errorId": "f00hLsu_V8TimZm88w1b6w"
}

Error Entry	Description
gid	This is the Global ID assigned to each new request. It uniquely identifies operations resulting from the original request.
service	This is the name of the service which reported the error.
resourceType	This describes the resource related to the error. Examples include ContentConverter, WorkFile, MarkupBurner, RedactionCreator.
resourceId	This is the unique resource identifier (i.e. ViewingSessionId).
relevance	This indicates the importance of the error:
errorCode	This is the error code reported by the service. This will be a PascalCased string briefly describing the error.
time	This is the time at which the error was reported.
errorId	This is a unique errorId assigned to the error by the Error Reporting Service.

Relation Entries

An example relation entry is shown below:

Example

{
  "gid": "duw97iCztVvreTmqRZdgOw",
  "service": "ImagingServices",
  "resourceType": "ViewingSession",
  "resourceId": "​3eHY2FqlgNyHo3i2kx2zJQ38YvNPcQMG4CowwC_71cZ1jRN1DEF0UbuRl6k48P​,
  "relation": "RedirectedViewingSession",
  "relationResourceId": "gRrJ8ay0jV6wBXiqMjxmB4epUrsd7KqVdtsD_BtwAZbhYBVpb4P2ksm0_kcByugmA",
  "relationId": "EjA6CpDhFuTMP3sTAvMhyA"
}