PrizmDoc v13.1 - Updated
Package Log Files for Product Support
Administrator Guide > Troubleshoot > Error Reporting > Package Log Files for Product Support

Linux

With a default installation of PrizmDoc, and with the logging settings left to their out-of-box defaults, you can find all of the log files in this directory:

/usr/share/prizm/logs/

If you need to send PrizmDoc log files to Accusoft Support, simply create a gzipped tarball containing everything in that directory.

If your packaged files total less than 25 MB, you can email it to support@accusoft.com. However, if your packaged files are larger than 25 MB, you will need to upload it to our FTP site (see http://www.accusoft.com/faqs/large-files-need-upload-ftp-location-can-provide-upload-files/).

Windows

With a default installation of PrizmDoc, and with the logging settings left to their out-of-box defaults, you can find all of the log files in these two directories:

      C:\Prizm\logs

      %ALLUSERSPROFILE%\Accusoft\Prizm\Logs

If you need to send PrizmDoc log files to Accusoft Support, simply create one or more zip files containing everything in these two directories.

If your packaged files total less than 25 MB, you can email it to support@accusoft.com. However, if your packaged files are larger than 25 MB, you will need to upload it to our FTP site (see http://www.accusoft.com/faqs/large-files-need-upload-ftp-location-can-provide-upload-files/).