PrizmDoc v12.4 - Updated
Troubleshoot Evaluation Licensing
Administrator Guide > Licensing > Evaluation Licensing > Troubleshoot Evaluation Licensing

There are a few situations that may cause the request for an Evaluation License to fail. Use the table below to locate the appropriate troubleshooting topic based on the error message presented by the Prizm Licensing Utility:

Error Message Resolution Topic
Application could not reach licensing services No Internet Connection
You have exceeded the limit of evaluation installations Exceeded Installation Limit
Your license has expired License Expired
This system is already licensed for evaluation under another user account System is Already Licensed for Evaluation