Working with PrizmDoc > Administering PrizmDoc > Troubleshooting > Error Reporting > Packaging Log Files for Product Support |
With a default installation of PrizmDoc, and with the logging settings left to their out-of-box defaults, you can find all of the log files in this directory:
/usr/share/prizm/logs/
If you need to send PrizmDoc log files to Accusoft Support, simply create a gzipped tarball containing everything in that directory.
If your packaged files total less than 25 MB, you can email it to support@accusoft.com. However, if your packaged files are larger than 25 MB, you will need to upload it to our FTP site (see http://www.accusoft.com/faqs/large-files-need-upload-ftp-location-can-provide-upload-files/). |
With a default installation of PrizmDoc, and with the logging settings left to their out-of-box defaults, you can find all of the log files in these two directories:
C:\Prizm\logs
%ALLUSERSPROFILE%\Accusoft\Prizm\Logs
If you need to send PrizmDoc log files to Accusoft Support, simply create one or more zip files containing everything in these two directories.
If your packaged files total less than 25 MB, you can email it to support@accusoft.com. However, if your packaged files are larger than 25 MB, you will need to upload it to our FTP site (see http://www.accusoft.com/faqs/large-files-need-upload-ftp-location-can-provide-upload-files/). |