Known Issues

The following items are either currently under investigation by the Accusoft Pegasus Engineering organization or provide further information regarding NetVue. Should you require an updated status on any of these items, please contact the Accusoft Pegasus Customer Support Department.

NOTE: For the latest release notes and other NetVue documentation, go to http://www.accusoft.com/imaging-support.htm.

• On some rare occasions during the installation of the NetVue Server, the install of the TIFF Print Driver has been known to fail. If you receive messages that this has occurred, the driver can be installed after the NetVue installation has completed by following these steps:
  1. From NetVue, under AccuSoft in the start Menu, launch 'Configure Service Log On As'.
  2. You'll need re-enter the password for the account NetVue will be using. It will be overwritten otherwise.
  3. Click OK.
  The AccuSoft TIFF Printer Driver should now be successfully installed and visible among your other print drivers.

• For NetVue on Microsoft 2003 Server, you must be running the latest version, including all Microsoft patches/updates. 

• The NetVue Server service does not start automatically. The default Startup Type is Manual. Once the installation of ImageGear Enterprise is complete, you should set the service’s Startup Type to Automatic. 

• The NetVue ActiveX Viewer does not support “Invert Colors” for color images. The NetVue Java Viewer does support this function.

• NetVue 4.1 only installs a 32-bit printer driver. This 32-bit printer driver is not installed on 64-bit Windows systems.

AccuSoft NetVue ActiveX Viewer Uninstall Issues

If you encounter errors when trying to uninstall the Accusoft Pegasus NetVue ActiveX Viewer from "Add/Remove Programs", the following steps can be performed to manually remove the viewer:

Windows XP

1. Choose Start>Run (or press the Windows key + R).

2. Enter "%systemroot%\Downloaded Program Files\" and click OK.

3. If "NetVueX Control" is listed, right-click it and choose Remove.

Windows Vista

1. Launch Internet Explorer.

2. Choose Tools>Manage Add-ons>Enable or Disable Add-ons.

3. Change the Show drop down to "Downloaded ActiveX Controls (32-bit)".

4. Select "NetVueX Control" and click Delete at the bottom right.

At this point the control is uninstalled, but it will still show up in "Add or Remove Programs" on Windows XP and "Program Features" on Windows Vista. If you would like to remove it from there as well, delete the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\NetVueX

It is also possible that there is still one file left behind from the viewer. The control is no longer registered, but the following file may still exist:

%systemroot%\Downloaded Program Files\netvuex15.ocx

If you want to delete this file, follow these steps:

Windows XP

1. Choose Start>Run (or press the Windows key + R).

2. Enter "cmd" and click OK.

3. In the command prompt, enter the following command:
   del "%systemroot%\Downloaded Program Files\netvuex15.ocx"

Windows Vista

1. Choose Start>Programs>Accessories>Command Prompt. Right-click it and choose "Run as Administrator".

2. In the command prompt, enter the following command:
   del "%systemroot%\Downloaded Program Files\netvuex15.ocx"