Known Issues and Important Information

The following items are either currently under investigation by AccuSoft's Engineering organization or provide further information regarding the ImageGear products and samples. Should you require an updated status on any of these items, please contact the AccuSoft Customer Support Department.

NOTE: For the latest release notes and other ImageGear documentation, go to http://www.accusoft.com/support/.

ImageGear for Windows Important Information

• When using ActiveX with Delphi5, the compiled package is provided for you with the ImageGear16 installation. You need to add it to Delphi before you can use any of the ImageGear functionality. This can be done by going to 'Component'|'Install Packages' menu, clicking the 'Add' button in the presented dialog, and selecting "C:\Program Files\AccuSoft\ImageGear v16\Professional\ActiveX\Samples\Delphi5\Package\ImageGear16.bpl". The path can be different depending on where you have installed ImageGear 16.

• Vista and Visual Studio 2005/2008: Microsoft recommends running Visual Studio 2005/2008 with administrator privileges under Vista. To properly use the ImageGear Samples please run Visual Studio 2005/2008 with elevated permissions. To run Visual Studio 2005/2008 with elevated administrator permissions first confirm you are a member of the "Administrators" group on the local machine. Then right-click the Visual Studio 2005/2008 shortcut and select the "Run as administrator" option from the context menu. Click ‘Continue’ to the UAC prompt. To ensure you have the latest updates, after running Visual Studio 2005/2008 choose ‘Check for Updates’ from the Help Menu.

• ImageGear support for the XPS file format depends upon libraries created and distributed by Microsoft Corporation. By default, support for the XPS format is disabled. If you enable support for XPS, the ImageGear installer will attempt to install the libraries required by running the Microsoft XML Paper Specification Essentials Pack installer.
  
  For some scenarios, installation of the Microsoft XML Paper Specification Essentials Pack does not complete successfully, resulting in a 1722 installation error. Should this occur, please try to install this package before running the ImageGear installation. You may obtain this package from Microsoft at:
  
  http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en
  
  If you remain unable to install the Microsoft XML Paper Specification Essentials Pack, please contact Microsoft Corporation for further assistance. In the meantime, ImageGear can be installed with XPS support disabled.

ImageGear for Windows Known Issues

• EPS or print output generated from a PDF input file contains objects shifted out of position, and sometimes off the page. Ticket # 1-17654

• Saving 8bit Indexed DICOM as Lossless JPEG compressed with new transfer syntax changes the color space to grayscale. Ticket # 1-16801

• Saving to PS G3 and G4 creates extra Image element.

• PDF samples don't apply encoding to the PDF bookmarks. Ticket # 1-17898

• IG_mpf_page_swap fails for the provided PDF file. Tickets # 1-17186, 1-17076

• Burning in annotations by reducing the color applied to the 8-bit indexed images makes image darker.

• Provided CGM files not displaying properly. Ticket # 1-14750

• IG doesn't preserve clipping paths in TIFF and JPEG images after saving. Ticket # 1-16614

• Contrast equalize on some LAB & CMYK images produces too bright result.

• Provided TIFF file with noncompliant/unsupported CCITT G3 compression mode doesn't properly display.

• Orientation Metadata not being saved during 'Update Metadata'.

• Contrast adjustment does not affect GUI magnifier preview. Tickets # 1-17476, 1-17168

• When attempting to install the 32-bit version of the ImageGear XPS component on a clean machine with a 64-bit Operating System, the following error is given:
      "Error 1722: Problem with Windows Installer package..."
  For the XPS component to work on the 64-bit machine, you must install the 64-bit version of the dependency packages that come with the 64-bit product installer or can be downloaded directly from the Microsoft Web site. Those dependencies are: MS XPS Essentials Pack, MSXML 6.0, and MS Windows Desktop 4.0 Search Preview.

• Unsupported compression subtype of some Nikon D3 images. Images now display OK except for bright spots in dark areas.

• One of Canon 1D Mark III compression subtypes (sRAW format) is not yet supported. IG reports "Not implemented" error on such images.

• One of Canon 1Ds Mark III compression subtypes (sRAW format) is not yet supported. IG reports "Not implemented" error on such images.

• ICC profile warning does not remember "Enable ICC" choice.

• 3D images colored by layer/block in AutoCAD don't appear colored.

• PSD layer mask information is not currently supported for read & write.

• Some versions of the Rich Edit libraries will cause the RTF annotation marks to use 'System' font by default, which could report a warning error on native PDF printing. The 'System' could be manually changed to 'Arial' to resolve this.

32-bit only

• Recognition engine is failing when analyzing provided large multipage files. Ticket # 1-17509

64-bit only

• Display anti-aliasing produces incorrect output for 12, 14, & 15-bit images.